Resin products are brittle in nature and there is a risk of breakage in the shipping process. Self repair work may be required in the unfortunate event that they arrive in imperfect condition. All items are guaranteed to be in good condition prior to shipping.
There are certain situations where returns will be accepted.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Order Cancellation (if applicable)
Any order cancellations must be done before the payment is made. We do not allow cancellation once an order has been processed.
Shipping Damage (if applicable)
We are not liable for lost or damages which are out of our control or not due to our error, including mishandling of shipments and packages by shipping couriers or other third parties. You may request for shipping insurance for your order prior to shipping of order.
Insurance Claim (if applicable)
A refund will be issued after insurance claim is successful. You may be required to provide related documents throughout the claim process. Insurance claims are subjected to Terms and Conditions of the insurer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you need to exchange it for the same item, send us an email at [email protected].
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.